Excellent quality management is the top priority at the Clinique Générale, a member of the Swiss Medical Network. Our patients and our registered doctors are the focus of our attention.
Our quality management is organised according to PDCA cycle (Plan, Do, Check, Act). This simple method enables us to continually improve our day-to-day actions.
Customer satisfaction, integration into care, patient safety, professionalism, quality of care and indications, and sustainable development are at the heart of this approach.
For more information, you can consult our detailed quality policy here.
Customer satisfaction is our primary concern. That is why we continually conduct customer satisfaction assessments throughout our organisation. Both internally and externally.
The autonomy of our patients is of paramount importance to us and contributes to rapid recovery. That is why our patients are actively involved in their care process. Our Patient Autonomy Recovery Programme (PRAP) offers nursing consultations with personalised support during all stages of hip, knee, or shoulder replacement surgery.
We use a checklist for safe surgery that complies with WHO international standards. This checklist enables us to put in place a safety mechanism that, among other things, checks the completeness of the preliminary examinations and rules out any serious, avoidable events. Regular checks ensure consistent and correct implementation.
Thanks to the CIRS system (Critical Incident Reported System), we are able to evaluate adverse events on an ongoing basis and learn from them in order to avoid them in the future. CIRS is an anonymous tool that is available to all the clinic's staff and doctors.
We are making patient treatment even safer with patient identification wristbands. Our doctors and nursing staff in the wars, operating rooms and various examination units need to be able to identify patients securely and unambiguously at all times.
We are aware that our resources are limited. In the long term, we want to reduce our carbon footprint and make a positive contribution to preserving an intact environment. We use our resources responsibly to ensure the consistently high quality of the care and services we provide. Our Clinique Générale has set up a sustainability unit to ensure that these aims are met, as part of the Clinique Générale’s sustainability programme. We focus on the goals and strategies we have set ourselves in a sustainable way.
The ANQ coordinates and implements standardised quality assessments in acute care, rehabilitation and psychiatry throughout Switzerland. The publicly published assessment results enable hospitals and clinics to further develop their quality in a targeted manner.
Swissnoso is dedicated to reducing nosocomial infections and multidrug-resistant germs that can occur during a stay or treatment in a hospital. Practicable modules are offered in the area of surveillance and prevention. The Swiss Medical Network institutions continuously monitor possible cases of infection or the long-term course of wound healing and report these to Swissnoso. Useful data for quality control is generated and evaluated from this.
Our CIRS reporting platform is a reporting and learning system that allows the identification of risks or critical events. The system is an essential element of clinical risk management and allows the anonymised reporting of incidents that may occur during different procedures - e.g. during the administration of medication, communication, documentation, the exercise of standard processes or even the use of technical equipment. The goals of CIRS are the proactive handling of critical events, the further development of the hospital's internal safety culture and the increase of patient safety.
At the Clinique Générale, our staff is dedicated to ensuring the quality of our establishment, for both patients and staff.
The care management team is made up of nurses whose role is to support patients before they are admitted to hospital and to monitor them throughout their stay by means of various visits. The nurses coordinate the care providers throughout the hospital stay.
The care manager and her team provide patients with personalised care tailored to their needs, as well as a reassuring point of reference throughout their stay and even afterwards. They provide both psycho-social and logistical support to those hospitalised, to ensure that their stay is as pleasant as possible.
The role of the Occupational Health and Safety Coordinator is to support management, department heads and employees in carrying out their occupational health and safety duties.
The Clinique Générale has set up a patient autonomy recovery programme. This programme consists of personalised support during all the stages associated with the implantation of a hip, knee, or shoulder prothesis.
The Clinique Générale’s quality management is organised in such a way as to be able to react quickly to changes in the healthcare sector, in order to go beyond national or cantonal requirements.
Quality Management at the Clinique Générale reports to the extended Executive board. Two people organise quality management in collaboration with the general secretary for medical affairs. Finally, regional managers are available for each Swiss Medical Network clinic in each region, enabling process- and results-oriented work.
